Mark Crandall explores Maslow’s Hierarchy in business—how leaders and employees climb the pyramid to unlock growth, retention, and freedom.

Maslow’s Hierarchy of Needs for Employees and Entrepreneurs | The Purpose Chasers

September 03, 2025•5 min read

When it comes to building a business that thrives, few frameworks are as powerful, or as misunderstood, as Abraham Maslow’s Hierarchy of Needs. Entrepreneurs and business owners often look at this pyramid only in terms of personal growth, but the reality is much deeper: it applies both to you as the leader and to your employees.

In two powerful back-to-back episodes of The Purpose Chasers Podcast, host Mark Crandall breaks down what this means in practice, sharing personal awakenings, real-world examples, and strategies that entrepreneurs can apply immediately to scale their companies without burning out.

Episode 112: The Hierarchy of Needs of Your Employee

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Episode 113: The Hierarchy of Needs for the Entrepreneur

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Why Maslow’s Hierarchy Still Matters

At its core, Maslow’s Hierarchy of Needs suggests that human behavior is driven by five progressive stages:

Physiological Needs: Food, water, shelter, sleep.

Safety Needs: Security, stability, resources.

Love and Belonging: Connection, friendship, intimacy.

Esteem: Respect, recognition, status, freedom.

Self-Actualization: Becoming the fullest version of yourself.

Every action, whether by an employee clocking into work or an entrepreneur chasing freedom, is motivated by whichever stage they’re currently trying to satisfy.

The Hierarchy of Needs for Employees

Most employees, especially those in lower-paying or entry-level roles, bounce between the bottom three stages: physiological, safety, and belonging.

Mark explains that the key to retention and motivation isn’t just about raises (though money matters). It’s about creating a vision that helps employees climb the pyramid.

Raises meet immediate needs.

Career paths shift them toward esteem.

Shared vision and purpose give them a shot at true self-actualization.

As Mark puts it, “It’s not that no one wants to work. It’s that you don’t have a vision that attracts individuals who want to grow, and they don’t even know they’re stuck on the hierarchy rollercoaster.”


The Hierarchy of Needs for Entrepreneurs

If employees are often trapped at the bottom, entrepreneurs ride a rollercoaster that can skyrocket them to self-actualization, or drop them to survival mode, with a single text or email.

Mark outlines four critical factors that determine whether entrepreneurs stay above the line:

Cashflow: Without it, you’re living in panic mode.

Paying Yourself: Profit First isn’t optional; it’s survival.

Chain of Command: Without it, you’ll be dragged into every fire.

Systems: True freedom requires structure and accountability.

Failing in any one of these areas can send business owners spiraling down to the bottom levels of the hierarchy, costing them sleep, sanity, and success.


Case Study: Steph Stanton and the Mirror of Truth

Even elite leaders and high-level coaches like Steph Stanton aren't immune to the "Identity Rollercoaster." Despite her massive success, Steph recently sat down with Mark to discuss the "not-enoughness" that can creep in when you are too close to your own genius to see it. Want to read more about our implementation of The Happy Check into Steph's business? Learn More Here.

For Steph, the Happy Check wasn't just a marketing exercise, it was a psychological intervention.

By stepping into the "private rooms" with her clients and capturing their raw, emotional relief, we were able to hand her back a Mirror of Truth. When Steph heard her clients describe the life-changing transformations she facilitated, the "Silence Tax" was audited and the "Heavy Lifting" stopped.

The Result? Total Social Proof Safety. Steph no longer has to "convince" the market of her value; she simply points to the documented reality. This shift allowed her to stop the sales hunt and lead from a place of absolute certainty.

"When you see the impact you’ve made reflected back to you through the words of your customers, the doubt disappears. That is the power of the Waterfall.", Mark Crandall

How to get the same result as Steph:

If you feel like your digital presence doesn't reflect the true depth of your impact, you are likely hiding behind a lack of proof. You don't need a more complicated funnel; you need to capture the Marketing Gold you’ve already earned.

Get the free Happy Check book and start your own journey toward Social Proof Safety today.

The Bridge Between Both Worlds

The magic happens when entrepreneurs recognize that their journey up the hierarchy is deeply connected to their employees’ journeys. If your team is constantly trapped in the bottom three stages, your business will be too.

By aligning business operations with human motivation, you can:

Reduce turnover and build loyalty.

Free yourself from the day-to-day grind.

Create a company that scales sustainably.

Finally experience the self-actualization that drew you to entrepreneurship in the first place.



Systems That Keep You Above the Line

Bud Heaton talks about spotting the small opportunities most owners overlook: where leads come from, communication, the sales process and the systems behind it. His phrase for it:

"Get the water to the end of the road, so to speak."

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More real stories on the Happy Check client results page.

Keep Listening on The Purpose Chasers

Want Your Story to Do the Selling?

On The Purpose Chasers I sit down with people who are building something that matters. In my business, The Happy Check, I help coaches, creators and service businesses turn that same kind of real story into video testimonials and content that bring in clients.

If you want to take your marketing to the next level, book an organic marketing audit call with me.

Or start with the free Happy Check book and learn who to ask, when to ask and how to use what they say.

Keep reading on The Happy Check: why your identity shows up in your testimonials and what real clients say about The Happy Check.


Mark Crandall

Mark Crandall

Mark Crandall is the founder of The Happy Check and author of the book The Happy Check. He holds a master's in social work and spent about 10 years practicing therapy with youth and families before moving into sales and marketing. Today he helps coaches, consultants and trades businesses stop closing deals and start installing stories. He is also a Go HighLevel expert: HighLevel featured him on its Spotlight Sessions show, and he interviewed HighLevel co-founder Shaun Clark on The Purpose Chasers. Through his Masterful 3-Question Framework, Mark helps business owners capture their clients at the moment of peak relief, ending the Silence Tax: the compounding cost of great results that go unheard. His Testimonial Waterfall turns one client's story into lasting proof across every marketing channel. Get the free book: https://thehappycheck.com/#freebook Book a free call: https://thehappycheck.com/#call

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